Frequently Asked Questions
- When does billable time begin?
Billable time begins AFTER we listen to your problems and needs, identify the issues and begin on work to solve the problem.
- How will I know what the problem was and what you did to fix it?
We will explain what we are doing as we do it, as well as document what we have done and give you that information so you can refer to it in the future.
- What if I think of a question after the technician has left?
Every service call includes up to 15 min of follow-up for any questions about what was done.
- I need service fast, or at a remote location. How can you help?
We can remotely control your computer. You will avoid waiting for a scheduled service call. If the computer boots and has access to the Internet, We can talk you through installing a free remote-control program. Click the "Remote Support" button at the top.